Effective Date: 28/06/2025

Jewellery by Rai ("we", "our", "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website jewellerybyrai.com.au and interact with our services.

What Personal Information do we collect?

As a customer, you may browse our site anonymously, however we may collect information in these circumstances:

• When you place an order with us, we may ask you for your name, email address, phone number, billing and shipping address. We also may ask for your payment information to process an online transaction with our store. This is processed securely through a third party gateway.
• Information may also be collected if a gift purchase is made when we require personal information of the gift recipient.

How do we collect your information?

We collect information through:

• Forms on our website (contact forms, custom design forms, checkout forms)
• Purchases on our website
• Cookies and analytic tools
• Newsletter Sign Ups

We use cookies and similar technologies to enhance user experience, and analyse visits to our website and website traffic. You can control cookie settings through your browser preferences.

Why do we collect your information?

We collect your information to process and fullfill orders, communicate with you about your orders/enquiries, send you promotional materials and improve our website and customer experience.

Disclosure of your information

We will not sell your personal information. We may share your information with payment processors, delivery services such as Australia Post, marketing and analytics providers or legal authorities where required by law.

Storage and Security of Your Personal Information

We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access. This includes secure servers, encryption, and limited employee access. You may request access to or correction of your personal information by contacting us at info@jewellerybyrai.com.au We will respond to your request within a reasonable timeframe. Some third-party providers may store data overseas (e.g., cloud services). We ensure these providers comply with Australian privacy standards or equivalent.

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. If you have any questions or concerns about this Privacy Policy, please contact us:

Jewellery By Rai (Rai Jewellery)
info@jewellerybyrai.com.au
0418967467